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Shipping Policy

Effective June 2026 · Last updated 2026-06-20

Allsale ships from sellers in India to buyers in New Zealand, Australia, the United States, the United Kingdom and Canada. We use Shiprocket X — a regulated, IATA-licensed cross-border courier network — for every international shipment.

1. Origin & destinations

  • All orders dispatch from a verified seller's location in India.
  • We deliver to New Zealand, Australia, the United States, the United Kingdom and Canada. (Add more on request.)
  • PO Box and APO/FPO addresses are not currently supported; please provide a residential or business street address.

2. Transit times

  • New Zealand & Australia: 7–14 business days (Standard) · 4–7 days (Express).
  • United States & Canada: 8–16 business days (Standard) · 5–9 days (Express).
  • United Kingdom: 7–14 business days (Standard) · 4–8 days (Express).
  • Estimates start once the seller hands the parcel to Shiprocket X. They exclude weekends, Indian/destination public holidays, and customs hold periods.

3. Shipping fees

  • Shipping is calculated at checkout based on parcel weight, dimensions and destination — never marked up.
  • Free shipping is offered on selected orders (look for the green tag on the product page) and during sitewide promotions.
  • Multi-item orders from the same seller ship as a single consolidated parcel where possible.

4. Customs duties & taxes

  • Some orders may incur destination-country customs duty or import GST. We estimate this on the product page (look for the "Duty: $X est." line).
  • Where applicable, you pay duty + GST at checkout under "Delivered Duty Paid" so the courier delivers without surprise fees.
  • For low-value orders below the de-minimis threshold (NZ: $1000, AU: $1000, US: $800, GB: £135, CA: CA$20), no duty is charged.

5. Tracking

  • Every order gets a Shiprocket X tracking number within 24 hours of seller dispatch.
  • Track in-app at Account → Orders → Track, or via the link in your shipment email.
  • You'll also receive milestone push/email updates: Shipped · In Transit · Out for Delivery · Delivered.

6. Lost, delayed or damaged parcels

  • If your parcel hasn't moved for 7 days, message us and we'll escalate with Shiprocket X within 24 hours.
  • Parcels declared lost (after a courier-initiated investigation) are refunded in full or re-shipped at our cost.
  • Damaged-in-transit items: send a photo within 48 hours of delivery and we'll arrange a replacement or refund per the Return Policy.

7. Wrong address or refused delivery

  • If the courier returns a parcel because the address is wrong, the recipient was unavailable, or delivery was refused, return-shipping is at your cost.
  • Re-shipping requires a new shipping fee. We'll waive it for genuine courier errors.

8. Restricted & prohibited items

  • Each destination has its own biosecurity, agriculture and IP rules. Items prohibited at any border are refunded immediately — see the Prohibited Items policy.
  • New Zealand has the strictest biosecurity controls; certain food, seeds and plant-based products cannot be shipped.

9. Contact

  • For any shipping query reach us at info@allsale.co.nz. We reply within 1 business day.

Questions? Email info@allsale.co.nz