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Return Policy

Effective June 2026 · Last updated 2026-06-20

Cross-border returns from New Zealand to India are expensive and slow, so please choose carefully. Where the law or our policy entitles you to a return, we make it as simple as we can.

7-day return window

You can request a return within 7 days of the parcel being delivered. Requests received after this window cannot be accepted, except where required by the NZ Consumer Guarantees Act (e.g. major defects).

Acceptable return reasons

  • Damaged on arrival (report within 48 hours with photos)
  • Wrong item received
  • Not as described on the listing
  • Defective or not working as intended
  • Changed your mind (buyer-paid return shipping + 15% restocking fee)

Who pays return shipping?

  • Defective, damaged or wrong item: the seller pays — we issue a prepaid return label
  • Change of mind: you pay the return shipping cost back to our NZ consolidation hub
  • International return courier to India is arranged by Allsale on behalf of the seller

Restocking fee

For change-of-mind returns a 15% restocking fee is deducted from your refund. This covers cross-border re-handling, repackaging and re-listing costs. There is no restocking fee for defective or wrong items.

Items we cannot accept back

  • Perishables, food and groceries (sealed or unsealed)
  • Personal hygiene and intimate apparel
  • Custom-made or personalised items (e.g. tailored sarees, engraved gifts)
  • Opened software, digital downloads and activation keys
  • Gift cards and vouchers

How to request a return

  • Open the order under My Orders
  • Tap “Request return” (available while you are within the 7-day window)
  • Select a reason, attach up to 4 photos and submit
  • The seller has 48 hours to approve; if not, Allsale Trust & Safety steps in

When you receive your refund

Once the returned item is received at our NZ hub and inspected, your refund is issued to your original Stripe payment method (in NZD) within 5–10 business days. For change-of-mind returns the restocking fee and original outbound shipping are non-refundable.

Damaged in transit

If the parcel arrives visibly damaged, photograph it before opening, refuse delivery if possible, and contact us within 48 hours. Cross-border parcels are insured via Shiprocket X and you are fully protected.

Questions? Email info@allsale.co.nz