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Seller Policy

Effective June 2026 · Last updated 2026-06-20

Built on trust. Your earnings are protected and released after every buyer's return window closes — automatically.

1. Eligibility

  • Sellers must be registered Indian businesses with valid GST and PAN.
  • Verification includes: business name, GSTIN, address proof, bank account, owner KYC.
  • We may reject or pause an account at any time for fraud, IP infringement, or repeated quality issues.

2. Payment hold — IMPORTANT

  • Allsale collects the full order amount from the buyer at checkout via Stripe.
  • Your earnings are HELD in escrow until the return window closes (typically 14 days after delivery).
  • After the return window, your earnings are released to your Shiprocket payout wallet (or bank if configured).
  • This protects buyers from non-delivery and protects sellers from chargebacks after dispatch.

3. When you DON'T get paid

  • Order cancelled by buyer before dispatch — 100% refund to buyer, no payout to seller.
  • Order cancelled by you (out of stock etc.) — 100% refund to buyer, plus a 5% inconvenience fee may apply.
  • Order lost in transit — Shiprocket insurance kicks in; you still get paid once insurance settles.
  • Buyer returns the item with valid reason (wrong/damaged/not as described) — full refund to buyer, you don't get paid for that item.
  • Buyer returns with invalid reason — payout proceeds normally after Allsale review.
  • Chargeback raised by buyer — payment frozen until resolution. If you win the dispute, payout resumes.

4. Marketplace commission

  • Allsale takes 12% commission on the product price (excluding shipping).
  • Shiprocket shipping cost is passed through at actual cost.
  • Payment processor fee (Stripe ~2.9%) is borne by Allsale.

5. Listing standards

  • Photos must be your own or licensed. No watermarks of competitors.
  • Descriptions must be accurate. Misleading listings (wrong material, wrong size, fake brand) are grounds for delisting.
  • Prohibited categories: counterfeits, weapons, drugs, hazardous materials, restricted exports.

6. Fulfilment timelines

  • You must dispatch within 2 business days of receiving the order.
  • Repeated delays (>3 in 30 days) may result in account suspension.
  • Use the Bulk Upload feature to keep inventory accurate.

7. Returns handling

  • You'll receive a notification when a buyer requests a return.
  • You have 48 hours to approve or dispute the return.
  • Disputes go to Allsale review — we'll evaluate evidence (photos/videos) and decide within 5 business days.

8. Cancellation handling

  • Buyer can cancel for free until the order is marked 'shipped'.
  • After dispatch, cancellation is treated as a return.
  • You can refuse a return only with clear evidence (e.g. wrong item claimed but tracking shows correct item delivered).

9. Payouts schedule

  • Payouts process every Tuesday for orders whose return window has closed.
  • Minimum payout: ₹1,000.
  • Failed payouts (wrong bank details) retry the next cycle. No fees.

10. Termination

  • You can leave anytime — your pending orders complete, your final payout processes 14 days after the last delivery.
  • We may terminate immediately for fraud, IP violations, or repeated quality complaints.

Questions? Email listing@allsale.co.nz