Payments, Returns & Cancellations

Payments — Two ways to pay

• Classified ads: you pay the seller directly (bank transfer or cash on pickup). AllSale is not a party to that payment and never asks you to pay for a classified item through the app. See the Safe Buying Guide.
• Partner stores (Scan & Save): in a participating store you scan the store's QR code in the AllSale app, confirm the amount, apply any points, and pay by card. Your payment goes straight to the store's own Stripe account — AllSale never holds your money; you receive a receipt in your account.

Payments — The service fee

• Before you confirm a Scan & Save payment you see one line, "Service fee", and the total. The fee covers card-processing costs and AllSale's flat platform charge of $0.20 per payment. Nothing else is added.
• International cards cost more to process. The fee you are quoted is final; any difference is settled between AllSale and the store, never charged to you afterwards.
• Points reduce the amount you pay by card; the service fee is calculated on the remaining card amount.

Payments — Security

• Card payments are processed by Stripe, a PCI-DSS Level 1 provider, and settled directly to the store. AllSale never sees or stores your full card number and never holds customer funds.
• Unusual activity (for example several payments to one store in a few minutes, or an amount far above your usual) may trigger an SMS confirmation before the payment completes.
• All prices are in New Zealand dollars and include GST where applicable.

Cancellations — Scan & Save payments

• A Scan & Save payment is completed in the store at the time of purchase, like any card payment at a till. If you paid the wrong amount or the wrong store, tell the store staff immediately — the store refunds the payment from its till and the money returns to your card.
• For purchases that are collected or delivered later (pre-orders, bookings), you can cancel within 12 hours of payment unless the store has already started fulfilling it.

Cancellations — Classified ads

• Deals for classified items are between buyer and seller. You may withdraw before handing over goods or money; after that the seller's terms and consumer law apply.

Returns & refunds — Partner-store purchases

• Returns of goods bought from a partner store are handled by that store under its returns policy and the Consumer Guarantees Act (faulty goods must be repaired, replaced or refunded regardless of store policy).
• For change-of-mind returns, partner stores on AllSale agree to accept a return request made within 7 days of purchase for unused goods in original condition, unless the item is marked final sale, perishable, personalised or hygiene-sensitive.
• Refunds are issued by the store to the card you paid with, normally within 3 business days of the store approving the return; your bank may take 5–10 business days to show it. Points you spent are re-credited; points you earned on the purchase are removed.
• If a store refuses a return you believe you are entitled to, use Complaints & Dispute Resolution — AllSale will mediate with the store; the independent FDRS scheme and the Disputes Tribunal remain available to you. AllSale does not hold store funds, so it cannot refund on a store's behalf.

Returns & refunds — Classified items

• Private sales of second-hand goods are not covered by the Consumer Guarantees Act, but the Fair Trading Act still applies (no misleading descriptions). Inspect before you pay. If a seller misrepresents an item, report the listing in the app.

Questions

info@allsale.co.nz · +64 22 550 0066